[Bespin Global] How to request a Customer Support

Hello,

This is Bespin Global Cloud Technical Support Team.

We would like to inform you about how to request a customer support through our customer support portal.

*A PDF version is also provided at the bottom of the page.

❗ In some cases, our team may request an IAM Role for AWS Support.

You can find the creation manual and AWS Case open notes in the link below.

→ IAM Role Creation Manual for AWS Support

→ AWS Case open Precautions

Customer support portal URL : https://support.bespinglobal.com

1. Issue/Technical Inquiries((Tech)

• After logging in, click on [New Ticket] in the upper right corner.

• Fill in [Title], [Requestor] according to the ticket submission form.

• Under [Services], select the item you want and set the [Urgency] for the call.
          (Ex. Service: AWS -> EC2, Urgency: Low)
  
  
  

• In the [Description] box below, enter the details of the inquiry you are requesting.
   When you are done, click [Submit] to send your request.

• If you fill out the information below and submit it, you can get a faster response.    -> AWS account ID, RI ID, region, screenshot, payment, purchase details, etc.
  • AWS Account ID
  • Issue start/finish time:
  • Region:
  • Resource ID:
  • Issue status(Is the issue still ongoing, or solved, or recurred?): 
  • Description of the situation:
  •  -> If you have difficulty explaining in writing, it would be better if you could draw it in the form of a picture and attach it.
    -> In some cases, you can understand the contents through Outbound Call. If you need a detailed explanation, you can ask for a phone number.
     

2. Account/billing Inquiries(Non-tech)

• Before requesting an account/billing inquiry, the following process must be preceded so that we can check and support your account.

       The following steps must be performed with the root account.

• Fill in [Title], [Requestor] according to the ticket submission form.

        Under [Services], select the item you want from Billing -> [Category] and set the [Urgency] for the call.

• In the [Description] box below, enter the details of the inquiry you are requesting.
• If you fill out the information below and submit it, you can get a faster response.

        -> AWS account ID, RI ID, region, screenshot, payment, purchase details, etc.

• When you are done, click [Submit] to send your request.

If you have any problems accessing the portal, you can contact the email address below.

- Billing inquiries : billingservice@bespinglobal.com

- AWS Technical Inquiries : aws-support@bespinglobal.com

- GCP Technical Inquiries : gcp_support@bespinglobal.com

- OpsNow Inquiries : support@opsnow.com

Calling number of Bespin Global Customer Support Center : 00682220236532

• It can be displayed as an international call. However, it is sent domestically, so you can receive it with confidence. 
• (We utilize AWS Connect service)